At the Danish Northside music festival:
DEIF’s remote monitoring of gensets improves rental service and saves maintenance hassle for Godik Power’s Hans Mikkelsen. “It’s the best setup I’ve seen in my 25 years in the industry.”
At music festivals, remote monitoring of gensets improves rental service and customer experience
Godik Power on developments with DEIF: ‘Best setup I’ve seen in my 25 years in the industry.’
In Hans Mikkelsen’s world of managing supply of diesel genset rental units to events, he finds order in chaos.
At the Northside music festival in Aarhus, Denmark, scores of hired workers and volunteers build up and maintain a mini-city on top of acres of hilly fields over a few days. Trucks, cranes, forklifts and electric golf carts zip back and forth around the festival area as people build and connect: stages with lights, monitors and amplifiers; booths for making and selling food; draft beer and soda systems, coolers, freezers, payment systems, temporary office buildings, toilets, kitchens and canteens, temporary living quarters, TV compounds for journalists….
“All of it needs electricity," says Hans Mikkelsen, Fleet Manager of Godik Power. “And that’s what we deliver.”
Something is different at Northside this year, however. Godik Power’s portable gensets – and the way to monitor them – just got a whole lot better for Hans and his customers. That improvement comes from a cooperation between Godik Power, Danish generator producers and DEIF, as well as through collaboration with Generator Service Syd ApS and its director Martin Christiansen, which remained an important player in bringing Godik and DEIF together while implementing the solutions.
“I’ve worked with DEIF products for 20 years. And I’ve had a good experience with them,” Hans Mikkelsen says. “I’ve not become any less impressed to work together with DEIF after this latest development. Because this is really something.”
Real-time data via smartphone
DEIF’s contribution comes in both remote monitoring and power management.
With the new remote monitoring feature called Insight, each generator sends real-time operational data to a cloud-based server. Godik Power or its customers can then connect to this server via an app on their smartphones, tablets or computers. “It gives us the possibility to see how much load each machine is carrying at any time,” Hans says. “We can follow them and see how they are running. You can even sit on the beach and follow along with how the systems are running – wherever they are located.”
He says he just had an experience like that the previous weekend, where he checked the Insight app while he was at home. “I noticed there was an unbalanced load at one of the systems we rented out. I called the customer – and he admitted that he was having some problems with one of the generators. I could tell him that he needed to shift some load over to the other phases. He did so, and afterwards, he was incredibly grateful.” Hans says that festivals typically have multiple units spread out over a large area. At Northside, there are 26 units.
“When we’re at a large festival like this one, it wasn’t unusual previously that we walked 12-, 15-, 20-kilometres a day in our rounds to check on the machines,” Hans says. “We can save a lot of that time now, because we can sit with our computers or iPhones and follow along with what’s happening. We can also see the status of fuel levels and such. And we can plan when and where we need to tank up. As soon as any sort of problem shows up at a unit, Insight gives us an alarm immediately, so we can move and get out to the exact machine that needs servicing. It is a fantastic tool, which I’m really looking forward to using from now on.”